What if you had the
chance to start your
business over again?
Eric Bagwell and his
father, Larry, were
able to do just
that.
The
father-and-son team
from Canton, Ohio,
recently opened
their second auto
recycling facility
together. Their
first was Grand
Central Auto, which
opened in 1984. They
sold the company to
Ford in 2000, and
Eric stayed on as
the company's
general manager.
"We saw an
opportunity to grow
the business with
Ford Motor Company,
because of who they
are," Eric said.
After four years
as general manager,
however, Eric felt
the need to run his
own company again.
"It was great
working for them,
and I learned a lot
from them," he said.
"I didn't leave
because I didn't
like them. I left
because I wanted my
own business again,
something that my
children can get
involved with
someday if they wish
to."
Eric resigned in
August; in October,
he and Larry opened
Keiffer Auto & Truck
Recyclers just 15
miles away. Just as
they did with Grand
Central, Eric and
Larry built the
company from
scratch, starting
with a bare parcel
of land and an empty
building. This time,
though, they came to
the business with
more money and even
more experience.
Larry has worked
in the industry
since 1968. Before
opening Grand
Central, he owned
Action Auto
Recyclers from 1979
to 1984. Eric has
been around his
father's businesses
since he was a child
but said the 20
years he spent at
Grand Central have
prepared him to run
Keiffer Auto.
"Now I definitely
have industry and
auto-recycling
background," he
said. "I know every
aspect of this
business."
The time he spent
as Grand Central's
general manager was
also a valuable
learning experience,
he said.
"The education I
got from Ford was on
the financial end of
it, learning how to
create a budget and
how to look at
expenses closely,"
he said. "Putting
the knowledge I've
learned in the past
20 years with that
financial education
makes me more
successful in what I
do."
The biggest
lesson he's learned
is the importance of
good employees.
While Grand Central
had 55 employees
when Eric left the
company, Keiffer
Auto currently has
just four -
including Eric and
Larry. Eric said he
plans to add 15 to
20 employees over
the next three to
five years, though
he was not allowed
to bring any with
him from Grand
Central.
"I had a great
group of employees,
and now my biggest
challenge is to grow
and mold another
group of people to
the way we do
business," he
explained. "It's
important to have
the right people in
the right places.
You're only as good
as the people around
you. That's how
we've been
successful."
Some other
secrets of success?
"Buy the right
cars - what people
are looking for -
and buy enough of
them," he said.
"Make sure customer
service is the most
important thing.
Anybody can buy a
vehicle and sell
parts, but the
biggest thing is
quality and service,
and how you manage
that."
So far, Keiffer
Auto seems to be
managing just fine.
"We've done it
before," Eric said.
"We can do it
again."